This policy applies to purchases of the DPDPA Toolkit by Cynor Sense from CynorSense Solutions Private Limited (“Cynor Sense”, “we”). It forms part of our Terms of sale; how the toolkit is delivered is in the Delivery policy.
No refunds
We do not give refunds for the toolkit. It is delivered digitally, and access to the program with the Word and Excel files and the walkthrough videos is given right after payment. Please read the product page and watch the free walkthrough previews before you buy.
This policy does not limit any remedy the law gives you if the toolkit is defective or not as described.
What we put right
| Problem | What we do |
|---|---|
| You were charged more than once for the same purchase, or charged the wrong amount | We return the extra or wrong charge in full, to the payment method you used, through Razorpay. |
| You paid but cannot get into the program, or a file does not open | We fix it: we invite your email address again or send you a working file. |
The amount you should be charged is the price in the Terms of sale. The price includes GST. To get a GST invoice, email us your billing name, address and GSTIN.
Email dpdpa@cynorsense.com from the email address you gave at checkout, with your payment ID or order details, and for a charge problem the date and amount of each charge.
Cancellation
The toolkit is a one-time payment. There is no subscription and no automatic renewal, so there is nothing to cancel after you buy and you will not be charged again. If you ever see a second charge you did not make, tell us and we will return it.
Contact
CynorSense Solutions Private Limited, 8-2-332/1/B, MBS Plaza, 5th Floor, Road No. 3, Banjara Hills, Hyderabad, Telangana, India – 500034. Email: dpdpa@cynorsense.com. See also Contact us.